This page explains how AJW Carpentry ("AJW", "we", "us") handles the personal information you share when you contact us or use this website. AJW Carpentry is a sole trader business based in Sidmouth, East Devon, United Kingdom, operated by Alex Williams.

1. Who we are

AJW Carpentry provides carpentry and door-fitting services across Sidmouth, Exeter and East Devon. For any privacy question, contact:

• Email: ajwilliams1811@outlook.com
• Phone: 07876 289763

2. What information we collect

When you send an enquiry through the website or call us, we may collect:

• Your name
• Phone number
• Email address (optional)
• Postcode or address of the job (optional)
• The service you're enquiring about and any details you choose to share about the work

We do not use cookies for advertising or tracking beyond what is strictly required for the site to function. We do not knowingly collect personal data from children.

3. How we use your information

We use the details you provide only to:

• Respond to your enquiry and arrange a free site survey
• Prepare and send you a written quote
• Carry out the agreed work and communicate about scheduling, materials and completion
• Send an invoice and keep tax and accounting records as required by UK law

We do not sell, rent or share your information with third parties for marketing purposes and you will not be added to any marketing lists.

4. Legal basis for processing

Under UK GDPR, we rely on the following lawful bases:

• Consent, when you submit an enquiry form or contact us directly.
• Contract, to prepare a quote and carry out the work you've asked for.
• Legal obligation: to retain invoices and records for HMRC.

5. How long we keep it

Enquiries that don't lead to a job are typically deleted within 12 months. Records relating to completed work (quotes, invoices, correspondence) are kept for a minimum of 6 years to meet UK tax and accounting requirements, and to support our 5-year workmanship guarantee.

6. Who we share it with

We only share personal information with:

• Trusted subcontractors, where they are working on your job and need to contact you
• Our accountant, for bookkeeping and tax submissions
• Government bodies such as HMRC, where legally required

Everyone we share with is expected to keep your information confidential and use it only for the purpose we've shared it.

7. How we protect it

Enquiries and job records are stored on password-protected devices and secure cloud accounts. Paper records, where they exist, are kept securely and shredded when no longer needed.

8. Your rights

Under UK GDPR you have the right to:

• Ask for a copy of the personal information we hold about you
• Ask us to correct anything that is inaccurate
• Ask us to delete your information, subject to our legal record-keeping obligations
• Object to or restrict how we use your information
• Complain to the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, email ajwilliams1811@outlook.com.

9. Website hosting and analytics

This website is hosted on a UK-accessible platform. Basic technical logs (such as IP address, browser type and pages visited) may be recorded for security and performance monitoring. These logs are not used to profile you and are not shared for advertising purposes.

10. Changes to this policy

If we update this policy we'll change the date at the top of the page. Any material changes will also be flagged on the homepage.

11. Contact

Questions about privacy? Email ajwilliams1811@outlook.com or call 07876 289763.

Read our Terms & Conditions →